Customer product validation & CSO manual
Module 8 of 10 in the Product Development Process
 |
Introduction The customer product validation activities are concerned with gaining as much information as possible from individuals who act as real end users in as many representative ways as possible. The product and customer experiences are all as final production intent. The customer representatives will use and operate the product in the same way as customers would and they will report their thoughts and findings. The product launch team manages the customer product validation processes and ensures all reported problems are dealt with appropriately. This module of the product development process ensures the product meets the expectations of the customers. |
| This process manual defines how a business
should carry out a customer focused validation activity. This easy
to follow multi stage process gives step by step guidance on how to
confirm a product or service meets the needs of customers by trialling
the product on internal customer representatives. The defined process
provides all the necessary measurable outputs required to give the
control demanded by project managers in any modern and competitive
business. This idealised customer validation process cannot replace
the product launch team, it gives them a robust process to follow.
We can adapt this defined idealised process to suit your specific business needs if required. Please see our consultancy services to obtain a quotation. We have one day on-site training courses available to explain how to apply this product development process to your business. With over 40 pages this manual is written in English and is supplied in a tough 4 ring binder. This great product development module is available for immediate dispatch. Please contact us if you would like to find out more. This unique process
manual is £120.00 but can be purchased on-line with a 20%
discount. |
|
20% discount for on-line purchase
1 off manual - £96.00