Problem resolution and management process manual

Resolve and manage problems with your products and services


No matter how well product development is planned and executed, defects are generated that can escape to the customers and end users. Failure to resolve product problems quickly can lead to negative consequences for the customers and increases the internal business costs. Problem resolution is one of the most time consuming and costly tasks in project life cycles. It is therefore imperative that the business can recognise the problem and apply the necessary resources to correct the problem. This problem management module defines a formal process that allows the business to resolve product problems quickly and permanently. This not only minimises the effects on the customers but also reduces the overall costs incurred by the business.

The problem management process detailed in this module differs from the other problem solving tools currently available in that it is a generic tool that specialises only where required.

This process manual defines how a business should resolve and manage product problems. This easy to follow multi stage process gives step by step guidance on how to find product problems, identify the true root cause of the problem, identify solutions and implement a solution. The defined process provides all the necessary measurable outputs required to give the control demanded by project managers in any modern and competitive business. This idealised problem resolution and management process cannot replace the engineers and project managers, it gives them a robust process to follow.

We can adapt this defined idealised process to suit your specific business needs if required. Please see our consultancy services to obtain a quotation.

We have one day on-site training courses available to explain how to apply this problem resolution and management process to your business.

With over 40 pages this manual is written in English and is supplied in a tough 4 ring binder. This great problem resolution and management process manual is available for immediate dispatch. Please contact us if you would like to find out more.

This unique process manual is £120.00 but can be purchased on-line with a 20% discount.
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