No matter how well product
development is planned and executed, defects are generated that
can escape to the customers and end users. Failure to resolve product
problems quickly can lead to negative consequences for the customers
and increases the internal business costs. Problem resolution is
one of the most time consuming and costly tasks in project life
cycles. It is therefore imperative that the business can recognise
the problem and apply the necessary resources to correct the problem.
This problem management module defines a formal process that allows
the business to resolve product problems quickly and permanently.
This not only minimises the effects on the customers but also reduces
the overall costs incurred by the business.
The problem management
process detailed in this module differs from the other problem solving
tools currently available in that it is a generic tool that specialises
only where required.