Business process improvement
is the rethinking and redesign of business processes to achieve
improvements in critical measures of performance such as cost, quality,
service and time. The business process improvement methodology defined
in this module can be applied to almost any process involving different
job functions or roles. However this module focuses on the application
of business process improvement to the product development processes.
One of the key emphases
of business process improvement is to see a process as a chain of
customers and suppliers.